Diploma in Personal Assistant (P.A) Skills


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Diploma in Personal Assistant (P.A) Skills

Why Oxford Learning College


This diploma is designed to assist those interested in developing their skills in an office environment. Whether this environment is part of a large office in a major corporation or as an office in your spare bedroom. This course will help you improve your PA skills. The aim of this online personal assistant course is to provide learners with the opportunity to develop their PA Skills, and its associated principles and practices. The course is also designed for those who work in either a small business or larger corporation who would like to develop their knowledge and understanding of the subject and their role within the organisation.

Learners will study many different aspects of the role of a PA; from looking specifically at communication and relationships skills, to the impact of technology upon organisation, and management skills. Learners will also consider the role of Human Resources, the recruitment process and how to manage difficult professional behaviours.

Throughout the course you will have the opportunity to evaluate and interpret case studies that will further your understanding of the models discussed in this diploma. There are a number of Independent Study activities in each unit; these are designed to further the students understanding of key points and Learning Outcomes.

The guidelines and protocols mentioned in this course are UK based.

Course Content

  • Module 1: The Role of a PA
  • Module 2: Communication
  • Module 3: Information, Communication and Technology
  • Module 4: Presentations and Social Media
  • Module 5: Organisation and Management
  • Module 6: Meeting and Event Planning
  • Module 7: Meetings and Minute Taking
  • Module 8: Recruitment Process
  • Module 9: Human Resources and Relationships
  • Module 10: Managing Professional Conflict

Module 1: The Role of a PA


In this first module of the diploma you will explore the role of a PA in both small companies and large corporations. The module focuses on the various roles and duties that a PA will be expected to carry out and also how to develop PA skills through goal setting and building self-confidence. This module also explores the importance of professional networking and includes an overview of health and safety considerations and protocols in the professional environment.

Module 2: Communication


This second module will help you to understand the importance of effective communication within the professional environment. The module also explores how to manage a breakdown of communication within a working team and how to manage sensitive information.

This module discusses verbal and non-verbal techniques, including;

  • Body Language
  • Mirroring
  • Eye contact
  • Posture
  • Listening skills
  • Telephone skills


Module 3: Information, Communication and Technology


This module will help you to explore how to use technology to create business documents such as letters, emails and spreadsheets. The unit includes discussion of;

  • Word processing software
  • Formatting
  • Graphics
  • Spreadsheet construction
  • Presentation software
  • Creating data bases

Throughout this module there are study activities which will help you to practice the skills and processes outlined in the module and these exercises will form part of the end of unit assessment. The knowledge and skills learners learn in this unit will be drawn on in future study units.

Module 4: Presentations and Social Media


In the fourth module we will explore the role of a PA. In the role of PA you will be expected to compile and research presentations, and you will also be expected to present them on. Therefore, in this module you will explore how to prepare for a presentation; methods of research that you might want to use and how to conduct yourself during a presentation. This module also looks at the influence of social networking and social media in the role of a PA and discusses sites such as;

  • Twitter
  • Facebook
  • LinkedIn


Module 5: Organisation and Management


In the fifth Module we explore an important area of the PA role. Stress is a serious condition that can affect employees at all levels, this module explores techniques that a PA can use to reduce and control stress risks through the management and organisation of workloads. This module also explores the following areas;

  • Time management
  • How to prioritise work
  • Managing stress
  • Developing organisational skills

Module 6: Meeting and Event Planning


Organising meetings, or event planning, can be a daunting task. In this module of the diploma we explore how to prepare for meetings and also how to plan and arrange events. The module also includes discussion of how to run a successful meeting, event, and also how to evaluate functions. This unit discusses the following areas;

  • Location
  • Agenda setting
  • Attendees
  • Supporting documentation required
  • Budget

Module 7: Meetings and Minute Taking


This seventh module of the diploma explores another key area of the PA role. The benefits of minute taking at meetings and explores effective techniques for this process. The module discusses different methods of recording meetings, technological aids, and what to do with the meeting minutes once the meeting has ended.

Module 8: Recruitment Process


As part of the role of a PA you may be required to participate in the recruitment of new support staff. This eight module of the diploma therefore explores the recruitment process and interview techniques such as the STAR (Situation, Task, Action and Result) technique. In this module you will also learn how design a job advertisement, how to evaluate applicants and CV’s and also techniques you can use to arrange assessment days for potential employees. In addition, you will also learn how to keep records of interviews and how to interpret the results to ensure that the right person is hired for the job.


Module 9: Human Resources and Relationships


This penultimate module explores the role of the Human Resources Department and how it is linked to the role of a PA. The module also includes discussion of the following areas;

  • Handling sensitive information
  • Confidentiality
  • Employees rights

The module also explores how to manage relationships in the professional environment whilst respecting established office politics and practices. You will also have the opportunity to evaluate and interpret case studies and decide upon any action and their results in this part of the course.


Module 10: Managing Professional Conflict


This final module of the course explores the potential for professional conflicts when dealing with both clients and fellow employees. The module explores different management and problem solving techniques that can be used when dealing with conflict in its verbal and non-verbal forms. You will also have the opportunity to read and evaluate case studies of conflict and difficult behaviours and to develop your own solutions in this part of the course.

Entry Requirements

All students must be 16 years of age and above.

Level 3 Diploma courses require a minimum prior learning to GCSE standard in order that students can manage their studies and the assumed knowledge within course content.

Study Hours

Approximately 20 hours per unit

Assessment Method

Final online multiple choice examination.

Please note that you can enrol on this course at anytime.


Diploma in Personal Assistant (P.A) Skills

This course is Quality Assured by the Quality Licence Scheme
Quality Assured by QLS

At the end of this course successful learners will receive an e-Certificate from Oxford Learning College. There is also the option to purchase an Embossed Certificate and also a certificate from ABC Awards for the qualification.

The course has been endorsed under the ABC Awards Quality Licence Scheme. This means that Oxford Learning College has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.

The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Oxford Learning College to meet specific learners' and/or employers' requirements which cannot be satisfied through current regulated qualifications. ABC Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of expertise but also implements a responsive, flexible and innovative approach to the needs of our customers. Renowned for excellent customer service, and quality standards, ABC Awards also offers Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

How can I progress

For more information on how to progress after completing this course, please click here

Additional Information

You will receive a certificate from the College. A digital version is included in the price and will be emailed to you within 5 days of taking your online exam.

Should you require an embossed hard copy of your certificate to be sent to you by Special Delivery post, you can order this separately after taking your exam.

The course can be enrolled upon by students Internationally. There are no deadlines for enrolments.

To view the differences between our qualifications, please click HERE

What's Included

Online study materials to enable the student to successfully complete the Diploma. Support is provided by the tutor department for the duration of the course (1 year). Certification upon completion. All examination fees.

Course Fee


Payment by Instalments

Students are able to pay course fees in monthly instalments. Click here to download our instalment plan.

Further Information

The Quality Assured Diploma is a Level 3 equivalent on the National Qualifications Framework. The Diploma is a 1 year course which is self study and is examined by online examination. The Diploma is awarded by Oxford College. Upon completion of the course you will receive certification awarded by Oxford College.

The Level 3 Diplomas require a minimum prior learning to GCSE standard in order to for students to manage study and the assumed knowledge within course content.

They provide an ability to gain and apply a range of knowledge, skills and understanding in a specific subject at a detailed level. Level 3 qualifications such as A levels, NVQ3, BTEC Diplomas etc. are appropriate if you plan to progress to university study.

Level 3 Diploma courses can assist you in career development, continued professional development, personal development, and provision of a basis for further study.

Progression from Level 3 is to specialist learning and detailed analysis of a higher level of information (for example university level study, Diploma Level 5 study).

Your course is delivered online via the Oxford Learning On Campus website.

This is a flexible learning course, so the more time you have to commit to your studies, the sooner you are able to complete.

In the student 'On Campus' you are also able to take part in the student chat room and forums as part of our online student community.

After enrolling online you will receive your username and password to access the On Campus area within 3 working days.

Materials and support provided by Oxford Learning. Oxford Learning

For more information please visit our FAQ page.

Overall rating 4.25 out of 5 based on 4 student reviews

I think this course has taught me a lot about becoming a PA and the responsibilities it will deliver. I would recommend this course for anyone who aspires to go into this profession very informative and you are guided and encouraged throughout.

Rating: 4 Stars! [4 of 5 Stars!]
I really enjoyed the Diploma Level 3 in PA Skills course. It was easy to read and also gives you the opportunity to explore more about the matter by giving you independent activities and further reading. The only thing I've found a bit annoying is that you are not able to print out the content. Also, every time you close it or click on a link, it comes back to the first page. But appart of that, all good :)

Rating: 4 Stars! [4 of 5 Stars!]
I personally liked the course, the content of the reading materials and the language used. i found the information useful and it was pleasent to go through the reading materials. Personally I wanted to pass the course faster and because of that didn't write most of the SAP's but probably is a good idea to be compulsory. I think that they are very useful and make the student to do a lot of research while learning many new and additional things. I am very happy with the fast and efficient responces from the academic department or my tutor's feedback on the SAP's. The one thing that I am a bit disappointed with is the exam- I found it far too easy, wasn't a real challenge what I really expected and hoped it to be. I would've been happier with a bit more tricky questions or at lest more than one correct answers that would've been more challenging. Thank you very much and would say great job to your team

Rating: 4 Stars! [4 of 5 Stars!]
Personal assistant course I acquired the knowledge i needed and has been helpful to me as i had the opportunity to put in practice what i was learning at work. Learning and working as an administrative assistant in a Pharmaceutical International Company made me understand deeply what is all about the course and as well my work. I identified from my work what i was doing right/wrong and therefore now i can correct those Areas after learning. I liked it because now i can present my CV with full confidence!!

Rating: 5 Stars! [5 of 5 Stars!]

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This product was added to our catalog on Tuesday 26 February, 2013.

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